Delivery information
Delivery information
Every FELLA order is packed with care and handed to PostEx for doorstep delivery across Pakistan. Most orders arrive in 3–6 working days.
Track your package
Enter the PostEx tracking ID from your shipping confirmation to see live updates on where your package is.
How your order gets to you
From checkout to your doorstep, here's what happens.
-
Order placed
You'll get an order confirmation by email and SMS straight away.
Today -
Packed with care
We check and pack your skincare so it reaches you safely.
Within 1 working day(s) -
Shipped with PostEx
Your package is handed to PostEx and you receive your tracking ID.
Tracking ID sent -
Delivered
PostEx delivers to your doorstep. Keep your phone nearby for the rider's call.
3–6 working days
Delivery times by area
Major cities
2–3 days
Karachi, Lahore, Islamabad, Rawalpindi
Other cities
3–5 days
All other cities and towns across Pakistan
Remote areas
5–7 days
Northern areas and remote locations
Good to know
Cash on delivery
Pay in cash when your package arrives, or pay online at checkout.
Shipping fee at checkout
Your delivery charge is shown at checkout before you place your order.
Real-time updates
Track your package with PostEx any time using your tracking ID.
Delivery FAQs
When will I get my tracking ID?
As soon as your order is handed to PostEx, we send your tracking ID by SMS and email.
My tracking hasn't updated. What should I do?
Tracking can take up to 24 hours to show the first update after shipping. If it still hasn't moved after 2 days, contact us and we'll check with PostEx.
Can I change my delivery address?
Message us as soon as possible. We can update your address before your order ships.
What if I miss the delivery?
The PostEx rider will call you and try again. You can also contact PostEx with your tracking ID to arrange a new time.
Still need help?
Our team is happy to help with any delivery question.